Return Policy

1. Order Acceptance Policy
The receipt of an e-mail order confirmation does not constitute the acceptance of an order or a confirmation of an offer to sell. The Pink Shop reserves the right, without prior notification, to limit the order quantity on any item and/or refuse service to any customer. Verification of information may be required prior to the acceptance of any order.

2. Order Cancellation Policy
You cannot cancel an order (or part of an order) after the credit card has been authorized and approved. i.e. You cannot cancel the order after checkout upon reading all Terms and Conditions. However, you can cancel an order if there is a strong, valid reason. Please note the following cancellation charges:
A cancellation charge of 20% of the order will be imposed for all cancellations made within 48 hours upon ordering.
A cancellation charge of 50% of the order will be imposed for all cancellations made after 48 hours upon ordering.
To cancel an order, please email us at pink@pinkparlour.asia

3. Return and Exchange Policy
All products, once sold are non-returnable and non-exchangeable, with the exception of the following, whereby products may only be exchanged.
Products received are different from what is stated on the invoice; i.e. wrong goods are delivered.
A product is found to be faulty.
If the product(s) received is wrong or faulty, there will be a one-to-one exchange for the same product.
To exchange a product, please contact us via our contact us form within seven (7) days upon receiving the goods.
All products to be exchanged have to be returned to us in their original packaging & must be accompanied with the sales invoice with the date of purchase and serial number clearly printed on it for verification. Please also give a brief description of the fault of the product(s).
Replacement process begins after we have completed evaluating your returned product. This evaluation process may take about 2 business days.
Once the item has undergone the evaluation process and verified the return is valid, you can expect the replacement to be delivered within the same time we had processed the delivery of your original order before it was returned.
Our company will send the replacement product(s) via normal mail once the faulty product received is verified and approved at your own cost. Normal delivery lead time applies. In exchange, we will give you $20 credit.

4. Refund Policy
We will refund only for box quantity and must be returned to us in their original packaging within 30days.
Once we received your Item, we will inspect it and notify you that we have received your returned item.
If your return is approved, we will initiate a refund to your credit card minus 5% card and admin fees
You will receive a credit within 3 to 5 working days.
Refunds, if necessary, will be given at the discretion of the company management.

5. Pricing Policy
The Pink Shop reserves the right to make an adjustment to any published price of any product due to input error, product discontinuation, and stock clearance, under the instruction of manufacturers and distributors, and errors in advertising.

Please also review our Terms and Conditions as well as Privacy Policy which govern your visit to the Site, so that you may understand our policies and practices.
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